Suede Loafers
FAQ
Do you have a question?
Do you ship overseas?
We are pleased to offer worldwide shipping to ensure that our elegant and timeless products reach you no matter where you are located.
Shipping costs will vary based on your location and will be calculated and added at checkout for your convenience.
How long will it take to get my orders?
Shipping Information
At Old Nordic, we are committed to providing a seamless and efficient delivery experience for all our customers.
Processing and Delivery Times:
- Local Orders: For orders processed within our local area, you can expect delivery within 1-3 business days.
- International Orders: Delivery times for international orders vary based on the destination and can take anywhere from 7 to 14 business days. Please note that customs and import regulations in your country may affect the delivery time.
We strive to dispatch all orders within 24-48 business hours after confirmation. Our team works diligently to process and ship your orders promptly, ensuring that you receive your products as quickly as possible.
What is your return policy?
You have a period of 30 days from the date you receive your item to notify us of your intent to return it.
Please ensure that the item is returned in its original condition, without any signs of use or damage. Kindly note that you will be responsible for covering the shipping costs associated with the return.
Once your return has been received and accepted by our team, we will proceed with issuing a refund for the purchase price.
What payment methods do you accept?
We accept Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay, and Visa, Mobile Pay & Klarna.
How can I contact customer service?
For any inquiries or assistance regarding your return, please feel free to email us at info@oldnordic.dk.
Our customer service team is available Monday to Friday, from 10:00 AM to 6:30 PM, and is ready to assist you with any questions or concerns. Additionally, you can reach us through the contact page on our website